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Star Codes and Features
- Last updated on October 23, 2024 at 8:01 AM
Concept
Many features in the WebCentrex platform are controlled by dialing the star key in conjunction with a 2 or 3-digit code. The default star codes are listed below. These may be customized per domain by the SkySwitch Control Tower.
By default, all calls to SkySwitch DIDs will bypass the internal lookup and be sent directly to the PSTN for termination. The call will then originate from the PSTN back into the SkySwitch platform, and be considered off-net.
If you wish to make a SkySwitch DID to SkySwitch DID call on-net, please utilize the *86 Star Code referenced in this article.
Reserved Number Space
Particular 3-4 digit extensions should NOT be used. Please know the Reserved Number Space page to avoid conflicts with dial translations.
Call Forwarding from Star Codes
Call forwarding from star codes only forwards to a device, specifically not a user, meaning it will not respect the answering rules of the forward user. If you forward to '101', the system will only forward to the specific extension 101, not 101a or 101m.
| Star Code | Feature Description |
|---|---|
| *** | Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *34 | Site Pickup - Answer a Call that is ringing within the same site |
| *35{ext} | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call) |
| *40 | Activate Call Forwarding (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *41 | Set Forward Busy Destination (This feature will only forward to Device or External Number; forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *42 | Set Forward No Answer Feature |
| *44 | Hotdesking (Log In) - Requires User Login and Password |
| *45 | Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking. |
| *46 | Hotdesking (Log Out) - Requires Password of current logged-in user |
| *48 | Ask the caller to enter a PIN before connecting the call |
| *49 | Ask the caller to enter the extension # before connecting the call |
| *50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated (This feature is disabled by default. To activate, open a Support Ticket) |
| *62 | To Voicemail - Password Only |
| *66<10 or 11 Digit phone number> | Route Call Off-Net. Instead of staying on the Network, this feature will route a call out through a carrier. |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67{ext} | To User w/ Privacy |
| *68<10 or 11-digit phone number> | Route to Contact Center. This feature will transfer or route the call internally to our new Contact Center app instead of the PSTN. Omit <*> when used as forwarding (68<10 or 11-digit> only). Please visit our 'Contact Center Forwarding Rules' section in our Contact Center Customer Setup Guide for more information. |
| *68<3 or 4-digit extension> | This feature will route the call to an extension in our new Contact Center app. Please visit our Assigning a SkySwitch PBX Domain to Contact Center article for more information on how to enable this. |
| *69 | Call Return |
| *72<10 or 11 Digit phone number or Extension number> | Set Forward Destination (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *73 | DeActivate Forward |
| *74 | Activate Night Mode (Requires Setup; please see related article) |
| *75 | DeActivate Night Mode (Please see related article) |
| *78 | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb |
| *80 | Start Call Recording |
| *81 | Stop Call Recording |
| *82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 | Resume Call Recording from a paused state as a result of *82 |
| *86<10 or 11 Digit phone number> | Keep the call on-net. This attempts to avoid the PSTN for calls between domains. |
| *88 | Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| *90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *93 | DeActivate Forward No Answer |
| *97{ext} | Transfer to a 4-digit Extension |
| *98{ext} | Transfer to a 3-digit Extension |
| *99 | Transfer to Self |
| Shortcut | Feature Description |
|---|---|
| 7{ext} | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without a Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99{ext} | Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA. |
| 099 | Invoke the Account Code feature |
| 988 | National Suicide Prevention Hotline |
| 5000 | Unregistered Login to VMail (prompted for account no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign-In |
| 5003 | Request the User's PIN then provide 2nd dialtone (useful for phones in public spaces) |
Conference Controls
For more information about the conference controls & additional star codes available, please reference our Conference Controls article.
All Call Park-related star codes MUST be within the 700-729 range in order to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the Control Tower team by an email to support@skytektel.com. If you wish to use custom call park extensions, Skytek will charge additional fee for custom programming.